by PHYLLIS BIRORI
MTN Rwanda will next Monday change its customer service codes in line with regulatory requirements.
Among these codes include those for loading Airtime and checking balance.
MTN Chief Marketing Officer, Yvonne Manzi Makolo, assured customers that they would be given enough time to adapt to the new codes so as to avoid any confusion.
“In order to continue driving a positive customer experience, the old codes will still be working alongside the new ones until the end of the year to ensure that all our customers have adapted to the new codes,” she said.
MTN has changed the codes for loading Airtime from *111*voucher number# to *130*voucher number# and checking airtime balance from *110# to *131#.
The MTN call centre toll free line has also changed from 456 to 100.
Voicemail deposit and retrieval service have also changed and will now be accessed by dialling 123 and 121 respectively.
Harmonisation of the service numbers seeks to improve user experience by enabling mobile phone subscribers to recharge, check their phone balances or get customer care services using similar codes, regardless of the service provider in all the East African countries.
It is envisaged the new directive that has been implemented across all telecoms in the East African region would help harmonize the sector operations and ultimately improve user experience.